Terms of Service

1. Agreement to Terms

By requesting a quote, accepting a proposal, signing a project agreement, making a deposit payment, or otherwise instructing LetsBrand Ltd to commence work, you ("the Client") agree to be legally bound by these Terms of Service ("Terms") in their entirety.

These Terms apply to all services provided by LetsBrand Ltd ("we", "us", "our", "the Studio"), a company registered in England and Wales.

These Terms, together with any project proposal, brief, or written agreement sent to you, constitute the entire agreement between us and supersede all prior representations, discussions, or correspondence. In the event of any conflict between these Terms and a specific written project agreement, the project agreement shall prevail only in respect of the specific matter addressed.

If you do not agree to these Terms, you must not engage our services.

2. Definitions

3. Our Services

LetsBrand Ltd provides creative and graphic design services including but not limited to:

• Brand identity and logo design
• Campaign development and marketing materials
• Social media design and content creation
• Website design (visual/UI design; not web development unless explicitly agreed)
• Event design and event branding
• Wedding stationery and occasion design
• Packaging and print design
• Pitch decks and presentation design
• Creative direction
• Digital advertising assets
• Charity and NGO campaign design
• Merchandise and promotional design
• Freelance and ad-hoc design support

The specific services, deliverables, and scope for each Project will be set out in a Proposal or written agreement. Work outside the agreed scope constitutes a separate engagement and will be quoted and charged accordingly.

We reserve the right to decline any project at our sole discretion, including projects that conflict with our values, involve unlawful content, or require us to infringe the rights of third parties.

4. Quotes & Proposals

4.1 Validity

All quotes and proposals are valid for 14 calendar days from the date of issue, unless stated otherwise. After this period, we reserve the right to revise pricing before accepting an instruction to proceed.

4.2 Acceptance

A proposal is accepted when the Client confirms in writing (email is sufficient) that they wish to proceed, and pays any required deposit. We are not obligated to commence work until both conditions are met.

4.3 Scope

Proposals are based on the information provided in the Brief. If the scope, complexity, or requirements of a Project change after a proposal has been accepted, the Studio reserves the right to issue a revised quote for the additional work. We will always seek approval before proceeding with out-of-scope work.

4.4 Estimates

Where we provide estimates rather than fixed quotes, actual costs may vary. We will notify the Client as soon as we become aware that costs are likely to exceed an estimate by more than 10%.

5. Payment Terms

5.1 Deposit

All projects require a non-refundable deposit of 50% of the agreed project fee before any work commences, unless otherwise agreed in writing. For projects under £200, full payment may be required upfront at our discretion.

5.2 Final Payment

The remaining balance is due upon completion of the Project, prior to delivery of final Deliverables. Final files will not be released until payment is received in full.

5.3 Invoices

Invoices are due for payment within 7 calendar days of the invoice date, unless otherwise specified on the invoice.

5.4 Late Payment

Overdue invoices will attract interest at 8% per annum above the Bank of England base rate, calculated daily, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to charge a fixed debt recovery fee as permitted under that Act.

We reserve the right to suspend all work on active projects until outstanding invoices are settled. We will not be liable for any losses arising from such suspension.

5.5 Accepted Payment Methods

We accept bank transfer (BACS), PayPal, and other payment methods as confirmed on the invoice. All fees are in GBP (£) unless agreed otherwise.

5.6 Taxes

All prices are exclusive of VAT unless expressly stated. Where VAT is applicable, it will be shown separately on the invoice at the prevailing rate.

5.7 Retainer Clients

Where a Client engages the Studio on a monthly retainer basis, payment is due in advance at the start of each month. Unused retainer hours do not roll over unless agreed in writing. Retainer agreements may be terminated by either party with 30 days' written notice.

6. Client Obligations

To ensure the smooth delivery of every Project, the Client agrees to:

• Provide a clear, accurate, and complete Brief at the outset
• Respond to requests for feedback, approvals, and materials within 5 Business Days unless otherwise agreed
• Provide all required content, materials, images, text, and brand assets in a timely manner and in the formats requested
• Ensure that all materials supplied to us are owned by the Client or that the Client has the right to use them, and that their use does not infringe any third-party rights
• Nominate a single point of contact for all project communication
• Provide consolidated feedback (not piecemeal) at each review stage
• Notify us promptly of any changes to requirements or circumstances that may affect the Project

Where a Client fails to provide materials, approvals, or feedback within agreed timeframes, we cannot be held responsible for resulting delays. Continued non-response beyond 30 calendar days may result in the Project being placed on hold or cancelled, with the deposit retained.

7. Revisions & Amendments

7.1 Included Revisions

Each project includes a set number of revision rounds as specified in the Proposal. Revision rounds are defined as one consolidated set of changes requested at a single point in the design process.

7.2 Additional Revisions

Revisions beyond the agreed allowance will be charged at our standard hourly rate (£50–£85/hour depending on the nature of work), or as quoted. We will always notify the Client before charging for additional revisions.

7.3 What Constitutes a Revision

A revision is a modification within the agreed design direction. A significant change in brief, concept, style, or direction after designs have been approved constitutes a new scope of work and will be quoted separately.

7.4 Approval

Once the Client has provided written approval of a design or deliverable (including approval via email), that stage is considered complete. Requests to revisit approved stages will be treated as additional work.

8. Timelines & Delays

8.1 Estimated Timelines

Any timeline provided in a Proposal is an estimate based on the agreed scope and the Client's timely cooperation. Timelines are not guaranteed unless expressly confirmed as fixed deadlines in writing.

8.2 Client-Caused Delays

If a Project is delayed due to the Client failing to provide materials, feedback, or approvals within agreed timeframes, the estimated timeline will be extended accordingly and we cannot be held liable for missed deadlines.

8.3 Rush Work

Projects requiring accelerated delivery outside of our standard schedule may attract a rush surcharge of up to 50% of the agreed project fee, to be confirmed at quotation stage.

8.4 Project Abandonment

If a Client is unresponsive for 30 consecutive calendar days without prior notice, we reserve the right to treat the Project as abandoned. All work completed to that point will be invoiced, the deposit retained, and no further obligation to complete or deliver will apply.

9. Intellectual Property

9.1 Ownership Before Full Payment

All design concepts, artwork, working files, and Deliverables created by LetsBrand Ltd remain the exclusive intellectual property of LetsBrand Ltd until the Client has settled all outstanding invoices in full.

9.2 Transfer of Rights on Full Payment

Upon receipt of full and final payment, LetsBrand Ltd assigns to the Client the exclusive copyright in the agreed final Deliverables for the purposes specified in the Brief (or, if unspecified, for all commercial purposes). This assignment is worldwide, perpetual, and royalty-free.

9.3 Working Files / Source Files

Unless explicitly agreed in writing and reflected in the project price, working files and source files (e.g. native Adobe Illustrator, Photoshop, or InDesign files) are not included in the standard deliverable package and remain the property of LetsBrand Ltd. Supply of source files is a separate service and will be quoted accordingly.

9.4 Third-Party Assets

Where licensed stock images, fonts, icons, or other third-party assets are incorporated into a design, the relevant licences apply. We will advise on any licensing requirements. The Client is responsible for ensuring all third-party assets used in materials they supply are properly licensed.

9.5 Client-Supplied Materials

The Client warrants that all materials, images, text, logos, and other content they supply to us are owned by them or properly licensed, and that their use will not infringe any third-party intellectual property, privacy, or other rights. The Client indemnifies LetsBrand Ltd against any claims arising from supplied materials.

9.6 Moral Rights

We assert our moral rights as creators under the Copyright, Designs and Patents Act 1988. Where practical, we request to be credited as the designer of the work. The Client agrees not to falsely attribute authorship of our work to another party.

10. Portfolio & Credit

The Client grants LetsBrand Ltd the perpetual, worldwide, royalty-free right to display and reproduce Deliverables in our portfolio, website, social media channels, case studies, award submissions, and press materials, for the purpose of promoting our services.

If a project is confidential or subject to an NDA, the Client must notify us in writing before project commencement, and we will honour a portfolio embargo for the agreed period. After that period, standard portfolio rights apply unless a different arrangement is confirmed in writing.

11. Cancellation & Refunds

11.1 Cancellation by the Client

The Client may cancel a Project at any time by providing written notice. Upon cancellation:

• The initial deposit is non-refundable in all circumstances, as it secures our time and covers early project work.
• If work has progressed beyond the deposit stage, an invoice will be issued for the proportion of work completed at the time of cancellation, calculated at our standard rates. This amount will be offset against any deposit already paid.
• Partially completed Deliverables will not be released until all amounts outstanding are settled.

11.2 Cancellation by LetsBrand Ltd

We reserve the right to terminate a Project or engagement at any time if:

• The Client is in breach of these Terms
• Payment is not received within 14 days of the due date
• The Client acts abusively, dishonestly, or unreasonably toward our team
• Continuing the Project would require us to engage in unlawful or unethical activity

In such cases, we will invoice for all work completed to date. Any amounts already paid beyond work completed will be refunded less an administration fee of £75.

11.3 Consumer Cancellation Rights

Where the Client is a consumer (an individual acting outside a trade, business, or profession) and has engaged us remotely or off-premises, they may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The standard 14-day cooling-off period may apply. However, by expressly requesting that work begin during this period, the Client acknowledges that if the contract is subsequently cancelled they will be liable to pay for services rendered up to the point of cancellation. Once digital or design deliverables have been supplied and accepted, this right may be lost.

11.4 Refund Policy

Refunds are not available for work that has been completed and approved, or for deposits on projects where work has commenced. Where a refund is warranted, it will be processed within 14 Business Days via the original payment method where possible.

12. Confidentiality

Both parties agree to keep confidential all non-public information received from the other in connection with a Project ("Confidential Information"), including but not limited to business plans, pricing, client lists, creative briefs, unreleased products, financial data, and technical information.

Each party agrees to:

• Use Confidential Information only for the purposes of the Project
• Not disclose Confidential Information to any third party without prior written consent
• Take reasonable steps to protect Confidential Information from unauthorised access

These obligations do not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party; (c) is independently developed without use of the Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the disclosing party gives prompt written notice where permitted.

Confidentiality obligations survive termination of the engagement for a period of three (3) years.

13. Warranties & Representations

13.1 Our Warranties

LetsBrand Ltd warrants that:

• We will perform services with reasonable care and skill in accordance with the standards expected of a competent graphic design studio
• The final Deliverables, to the best of our knowledge, will not infringe any third-party intellectual property rights (subject to the Client's obligations regarding supplied materials)
• We hold the right to enter into these Terms and assign the rights described herein

13.2 No Guarantee of Results

We do not warrant or guarantee any specific commercial outcome, business result, audience reach, sales figure, or return on investment resulting from our designs or creative work. Creative services are provided on a best-efforts basis.

13.3 Client Warranties

The Client warrants that:

• They have the authority to enter into this agreement
• All materials and information supplied to us are accurate, lawful, and do not infringe any third-party rights
• The use of our Deliverables will comply with all applicable laws and regulations
• They will not use our Deliverables in any unlawful, misleading, defamatory, or harmful manner

14. Limitation of Liability

14.1 Cap on Liability

To the fullest extent permitted by law, LetsBrand Ltd's total aggregate liability to the Client — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — arising out of or in connection with a Project shall not exceed the total fees paid by the Client to LetsBrand Ltd for that specific Project.

14.2 Excluded Losses

LetsBrand Ltd shall not be liable, under any circumstances, for:

• Loss of profit, revenue, business, contracts, or anticipated savings
• Loss of goodwill or reputation
• Loss of data
• Indirect, consequential, special, or punitive loss or damage
• Any loss arising from the Client's use of Deliverables in a manner not approved by us
• Errors in content or materials supplied by the Client
• Third-party printing errors, production variations, or colour differences between screen and print
• Losses arising from delays caused by the Client

14.3 Statutory Rights

Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be excluded or limited under the Consumer Rights Act 2015 or any other applicable statute.

14.4 Print & Production

We are not responsible for errors in final print or production where the Client has approved artwork for print. Minor colour variations between screen representation and final print are inherent to the print process and do not constitute a defect. Where we arrange print on the Client's behalf, print supplier terms and warranties apply.

15. Indemnification

The Client agrees to indemnify, defend, and hold harmless LetsBrand Ltd, its directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Any breach of these Terms by the Client
• Materials, content, or instructions supplied by the Client that infringe third-party rights
• The Client's use of Deliverables in a manner not sanctioned by these Terms or by applicable law
• Any misrepresentation made by the Client in connection with a Project

16. Third-Party Services & Platforms

Where our work involves or integrates with third-party platforms, services, software, or APIs (including social media platforms, website builders, print suppliers, advertising networks, or stock libraries), we are not responsible for:

• Changes to those platforms' specifications, policies, or features that affect our Deliverables after delivery
• The Client's inability to access or use third-party services
• Any costs, fees, or licensing charges imposed by third parties
• Platform downtime, rejection of advertising assets, or policy enforcement by third parties

The Client is responsible for ensuring that our Deliverables comply with the specifications of any platform they intend to use, including file size limits, format requirements, and content policies. We will advise on standard platform specifications but cannot guarantee compliance with platforms that change their requirements.

17. Force Majeure

Neither party shall be in breach of these Terms or liable for delay in performing, or failure to perform, any obligations if such delay or failure results from events, circumstances, or causes beyond their reasonable control, including but not limited to: acts of God, pandemic, epidemic, war, terrorism, civil unrest, government action, power or internet outages, industrial action, or natural disasters.

The affected party shall promptly notify the other in writing and shall use reasonable endeavours to mitigate the effect of the event. If a force majeure event continues for more than 60 consecutive days, either party may terminate the agreement by written notice, and the Client will pay for work completed to that point.

18. Disputes

18.1 Good Faith Resolution

In the event of any dispute, both parties agree to attempt to resolve the matter informally and in good faith within 30 days of written notice of the dispute.

18.2 Mediation

If informal resolution fails, either party may refer the matter to mediation through a mutually agreed mediator before initiating legal proceedings. The costs of mediation shall be shared equally unless otherwise agreed.

18.3 Legal Proceedings

If mediation does not resolve the dispute, either party may pursue their legal remedies through the courts of England and Wales.

18.4 Small Claims

For disputes under £10,000, either party may use the HM Courts & Tribunals Service Small Claims Track without the need for legal representation.

19. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

20. General Provisions

20.1 Entire Agreement

These Terms, together with any project Proposal or written agreement, constitute the entire agreement between the parties relating to the subject matter and supersede all prior agreements, representations, and understandings.

20.2 Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. All other provisions shall remain in full force and effect.

20.3 Waiver

No failure or delay by LetsBrand Ltd in exercising any right or remedy shall constitute a waiver of that or any other right or remedy. A waiver in one instance does not constitute a waiver in any future instance.

20.4 Variation

We reserve the right to update these Terms at any time. The version in force at the time you instruct us to commence a Project shall govern that Project. Material changes will be communicated on our website. Continued engagement after changes are published constitutes acceptance of the updated Terms.

20.5 Assignment

The Client may not assign, transfer, or sub-contract any rights or obligations under these Terms without our prior written consent. LetsBrand Ltd may engage subcontractors or freelancers to assist with Projects, subject to appropriate confidentiality obligations, but remains responsible for delivery of the agreed Deliverables.

20.6 Notices

Any notice or communication under these Terms shall be in writing and delivered by email to the contact details provided. Notices are deemed received on the next Business Day after sending (provided no delivery failure notification is received).

20.7 Independent Contractors

Nothing in these Terms creates a partnership, agency, employment, or joint venture relationship between the parties. LetsBrand Ltd operates as an independent contractor.

20.8 Rights of Third Parties

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, unless expressly stated.

20.9 Website Use

Use of the letsbrandltd.co.uk website is subject to these Terms and our Privacy Policy. We make no guarantee that the website will be uninterrupted or error-free. We reserve the right to modify, suspend, or withdraw the website at any time without notice.

21. Contact Us

If you have any questions about these Terms, please contact us before engaging our services:

These Terms of Service were prepared for LetsBrand Ltd and are governed by the laws of England and Wales. Key statutes referenced include the Copyright, Designs and Patents Act 1988, the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Late Payment of Commercial Debts (Interest) Act 1998, and the Contracts (Rights of Third Parties) Act 1999. These Terms do not constitute legal advice. LetsBrand Ltd recommends seeking independent legal counsel for specific contractual questions.